SHIPPING INFORMATION

We typically ship Internet orders via UPS Ground, and shipping and handling costs are determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately.
Shipments to P.O. boxes and to Hawaii and Alaska may incur additional charges. There may also be additional charges if you request a special shipping method.
Options such as overnight delivery, orders shipping outside the continental U.S., and delivery on a non-business weekday need to be handled by our Customer Service Department.
Please contact Customer Service within 1-hour after placing your order if you need to expedite, change, or cancel your order.
Customer Service can be reached Monday to Friday, 8:30 am to 4:00 pm Pacific Time by calling (800) 755-2488 ext. 224, or email Sales.

IN-STOCK ITEMS

We are usually able to ship in-stock orders the same day for orders received by 2:30 pm Pacific Time business days. For orders placed after 2:30 pm PT, or on weekends or holidays, we ship the next business day if possible.

BACK-ORDERED ITEMS

If your order includes a back-ordered item, your order will be shipped once all items are in stock unless you request that in-stock items be shipped first (additional charges may apply). Please call our Customer Service Department at (800) 755-2488 ext. 233 for details.

SPECIAL ORDERS & NON-STOCK ITEMS

All special order and non-stock product orders are shipped separately. This is explained at the time of order placement. We reserve the right to determine the method of shipment.

ORDER PICKUP

You may arrange to pick up your order at our office instead of having it shipped by calling (800) 755-2488 ext. 227. Please see our complete Terms & Conditions for additional information.

INTERNATIONAL ORDERS:

Export orders requiring special handling, packaging, and documentation are subject to additional charges. Export orders are accepted on the basis of payment in advance of shipment by a check in U.S. funds, wire transfer, international money order or credit card. Prices are EXW Covina, CA and do not include insurance, freight, brokerage, duty or taxes. Contact our Customer Service Department at (714) 622-6498 ext. 224.

EXPORT CONTROLS:

Products purchased or received under these Terms and Conditions of Sale are subject to export control laws, restrictions, regulations and orders of the United States. Customer agrees to comply with all applicable export laws, restrictions and regulations of the United States or foreign agencies or authorities, and shall not export, or transfer for the purpose of re-export, any product to any prohibited or embargoed country or to any denied, blocked, or designated person or entity as mentioned in any such United States or foreign law or regulation. Customer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List and is not otherwise prohibited by law from purchasing the products or services hereunder. Customer shall be responsible to obtain any license to export, re-export or import as may be required. Products for export are available on an Ex-Works (EXW) basis only. Export documents and services are excluded.

SHIPPING POLICY:

Shipping and handling costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and may incur additional packaging charges. Orders may be split and items shipped separately. Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges. Next Day and Second Day Air Service is available within the 48 contiguous states, Alaska and Hawaii.

All orders are shipped EXW Covina, CA and in all cases title shall pass upon delivery to the carrier at point of shipment and thereafter all risk of loss or damage shall be upon Customer (without regard to which party pays for the shipping costs). Company and carrier handling charges apply. All special order or non-stock product orders may have a separate shipping charge. This will be explained at the time of order placement. We reserve the right to determine method of shipment. In-stock items will try to ship the next day as long as you complete your order by 2:30 PM Monday through Friday and pass credit card verification or have an account in good standing. If you place your order after 2:30 PM CST, or on Saturday, Sunday, or holidays, the available item(s) will ship the second business day if possible. Please note product inventory levels are not indicated on this site. In the case of a back order, we will notify you within 5 business days. Any orders that include a back-ordered item will be shipped once all items are in stock unless a request for shipment of all-in-stock items is made (additional charges may apply).

All internet orders ship via providers listed at checkout. Shipments to PO Boxes may incur additional charges. Options such as overnight delivery, orders shipping outside the continental U.S., and delivery on a non-business weekday need to be handled by our Customer Service Department. Please contact our Customer Service Department within 1-hour after placing your order if you need to expedite, change or cancel your order.